This page is offered to members and friends as a resource for commonly used improvement and innovation tools. These are intended for your download and use. Check this page frequently as we often post information here from programs and offerings as well.
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Standard Flowchart Shapes
When diagramming processes, these standard shapes indicate very specific types of process steps.
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Plan Do Check Act (PDCA) Outline
PDCA is widely recognized approach to improvement. This model also accounts for measure improvement.
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SIPOC Chart
This chart is useful for determine the contributing factors to a process, including customers and suppliers.
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Project Tracking Template
This tool allows for a quick status report on multiple projects.
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Stakeholder Needs-Deliverables Matrix
Taking into considerations the needs of anyone affected by a change, is more likely to result in successful adoption.
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Customer Requirements Evaluation
This template is useful for taking into consideration the customer's viewpoint in process or product design.
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Job Shadowing Work Sheet
Sometimes the best way to learn about a process is to simply observe someone doing it.
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EXPRESS Improvement Template
This is a model for a rapid improvement project, based on the GE approach.
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Benchmarking Evaluation
How do you know when a benchmark source is a good one? This evaluation tool can be helpful.
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